TERMS & CONDITIONS

Please note, 

 

NO REFUNDS -

Exchange Only 

 

In the unlikely event that you are unhappy with your Lara Heems purchase, you can return the item(s) within 14 days of purchase for an exchange ( 1 time exchange ). The item(s) need to be returned in the exact condition it was shipped (unworn), if the item(s)  does not fit this condition , then we will be unable to exchange .

PLEASE NOTE 

Earring(s) can not be Exchanged due to hygiene, only the following 

bracelet, ring, necklace 

In the interest of hygiene and for the protection of all our customers, earrings and pierced jewellery are excluded from our exchange policy. This exclusion arises from a Health and Safety consideration and to prevent the spread of infections. This exclusion is in the interest of hygiene and for the protection of all our customers. 

SHIPPING 

Any return shipment lost in transit is the responsibility of the customer; Lara Heems London is not responsible for items lost or damaged during transit.

We are not responsible if you have placed  an order which has been shipped to a wrong address that the customer has provided.

Return shipping costs are the responsibility of the customer.

 
PLEASE NOTE :
if none of the item have 925 stealing silver written under products description this means 
they are base metal and plated silver or gold 
Please do NOT shower, spray perfume or put lotion on items ! it damages the stone and metal 

 

THANK YOU!